A technician driving between jobs isn't earning anything for the time they're in the van. Multiply that by a full team, every day, and windshield time quietly becomes one of the biggest hidden costs in a service business - right alongside the missed appointments that happen when scheduling is more guesswork than system. Neither problem is really about the technicians. It's almost always about what's directing them, and how much of that direction is happening on paper, in som

Most distributors don't decide to outgrow their inventory software. They just notice, one bad week at a time, that the system stops keeping up - a pick error here, a stock count that doesn't match reality there, until it's happening often enough that everyone's stopped being surprised by it. That's usually the point where the real question stops being "how do we fix this" and starts being "do we need a different kind of system entirely." For growing distribution businesses,