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Customer
Service

Management

Customer service doesn't always end with the sales and delivery of a product. It also pans the lifecycle of the product or solution. Enterpryze provides a comprehensive solution to manage products and solutions after sales.

Service Calls

Service Calls (tickets) enable users to track issues relating to products or services and resolve them efficiently for customers. Calls can be assigned to queues, users and technicians to provide a powerful workflow that ensures customers issues are not missed. 

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Create service calls with sub activities

Use service calls for project phases and tasks directly from an order

Schedule service calls to field technicians with resource scheduler

Track call progress and bill services as completed

Store PDF's, and web forms against service calls. 

Mobile Field Service

Managing field service engineers can be critical to excellent customer service. Enterpryze, with its powerful resource scheduler provides a mobile app that can work offline to enable field staff to see their calls, creates new ones and complete tasks

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See calls assigned and creates new ones if required

Deliver or order replacement parts or consumables

Capture images and signatures as proof of service

Track arrival and departure times

Resource scheduling

Planning resources and optimising the schedule drives efficiencies and profitability. Enterpryze Resource planner provides a complete and comprehensive planning tool for field and in house service calls, deliveries and more. The resource scheduler integrates seamlessly with the mobile apps to give field engineers or project consultants their plan for the days and weeks to come

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Drag and drop Service calls, orders and deliveries to assign them to users

See current location of technicians

customise views to see the information most relevant

Filter and search diaries

Stock Management

Being able to issue replacement parts and order consumables from vans or central warehouses gives field engineers the power to manage more of the service call themselves. Knowing what is available is key and Enterpryze lets them see exactly what they have available to complete the call as quickly as possible

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Deliver from van or order from the warehouse

See current stock levels

Get proof of delivery

Ensure calls and parts are billed efficiently

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Other Key Features

Create additional fields to capture key data at the beginning, during and end of calls

Build web based custom forms to gather information on particular products

Use the Customer portal to enable customers to log and view calls

Outlook integration

Store images, PDF and more against every call, product or customer

See how Service works with Stock, Sales, Purchasing and Finance to give a complete solution

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Product Videos and Webinars