Service Calls
Service Calls (tickets) enable users to track issues relating to products or services and resolve them efficiently for customers. Calls can be assigned to queues, users and technicians to provide a powerful workflow that ensures customers issues are not missed.
Create service calls with sub activities
Use service calls for project phases and tasks directly from an order
Schedule service calls to field technicians with resource scheduler
Track call progress and bill services as completed
Store PDF's, and web forms against service calls.
Mobile Field Service
Managing field service engineers can be critical to excellent customer service. Enterpryze, with its powerful resource scheduler provides a mobile app that can work offline to enable field staff to see their calls, creates new ones and complete tasks
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See calls assigned and creates new ones if required
Deliver or order replacement parts or consumables
Capture images and signatures as proof of service
Track arrival and departure times
Resource scheduling
Planning resources and optimising the schedule drives efficiencies and profitability. Enterpryze Resource planner provides a complete and comprehensive planning tool for field and in house service calls, deliveries and more. The resource scheduler integrates seamlessly with the mobile apps to give field engineers or project consultants their plan for the days and weeks to come
Drag and drop Service calls, orders and deliveries to assign them to users
See current location of technicians
customise views to see the information most relevant
Filter and search diaries
Stock Management
Being able to issue replacement parts and order consumables from vans or central warehouses gives field engineers the power to manage more of the service call themselves. Knowing what is available is key and Enterpryze lets them see exactly what they have available to complete the call as quickly as possible
Deliver from van or order from the warehouse
See current stock levels
Get proof of delivery
Ensure calls and parts are billed efficiently
Other Key Features
Create additional fields to capture key data at the beginning, during and end of calls
Build web based custom forms to gather information on particular products
Use the Customer portal to enable customers to log and view calls
Outlook integration
Store images, PDF and more against every call, product or customer
See how Service works with Stock, Sales, Purchasing and Finance to give a complete solution
