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Implementation & Support Consultant

Vancouver, Canada

Full time


About the Company

Enterpryze is a Global Developer, Innovator and Supplier of Business Management Solutions to SME's. We focus on providing powerful cloud solutions that are the right fit for the business depending on their needs. As the software author through to ongoing customer support we manage every aspect of the solution. We focus on removing complexity whilst ensuring the solution meets the customer’s ongoing business requirements. 

About the Role

We are seeking a skilled and experienced Implementation & Support Consultant to join our team in Vancouver, Canada to work with our North and South American clients.

As an Implementation & Support Consultant, you will work with our clients to help them optimize their operations using our business management platform, improve their profitability, and grow their business as well as working alongside our global support team where you will take ownership of customer issues after go live

  • You will become an Enterpryze product expert, provide guidance and support to clients to ensure successful onboarding and implementation of the Enterpryze platform and ongoing optimization of new processes and procedures.

  • Conduct onboarding remotely in a friendly and professional manner and proactively develop customer relationships

  • Customize and deliver training programs based on customer needs and requirements and provide feedback and coaching to learners during and after training sessions.

  • You will define what success means for your customers, devise rollout plans to achieve success and ensure all onboarded customers are actively using the platform.

  • Support our customers and partners onto the Enterpryze platform after go live to find resolutions by analysing and resolving issues.

  • You will own customer issues to completion as well as being responsible for monitoring services calls on a daily and weekly basis.

  • Monitor and measure the success of implementation, provide ongoing customer support recommendations for improvements via webinars and seek new ways to enhance and improve the customer experience.

  • 3+ years of experience as a Business Management Consultant or Onboarding & Implementation Consultant

  • Fluent English and Spanish speaker essential

  • 3rd level qualification desirable

  • Demonstrated experience in conducting business assessments, developing and implementing business strategies, and driving change management initiatives.

  • Excellent analytical, problem-solving, and critical thinking skills.

  • Strong interpersonal, communication, and presentation skills.

  • Ability to work independently and as part of a team, managing multiple projects simultaneously essential

  • Willingness to travel as needed

Attractive salary based on skills and experience

Friendly and professional atmosphere, excellent environment for professional growth

Exciting work on a new, global product

Apply Now
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